Privacy Policy

Last updated: 8 October 2026

This Privacy Policy explains how Rentleey Limited ("Rentleey", "we", "us") collects, uses, shares and protects personal data when you use our website, our WhatsApp service on +234 810 386 1850, and our other services (together, the "Services"). We process personal data in line with the Nigeria Data Protection Act 2023 (NDPA) and other applicable laws.

1. Information we collect

Information you give us

• Contact details: your name, phone number and WhatsApp profile name.
• Messages: the messages, button choices, voice notes, photos and videos you send to our WhatsApp service.
• Property information (landlords): property address and location pin, property type, rent, caution deposit, preferred payment schedule and notes about the property. For Rentleey's landlord verification, a photo of a valid ID (voter's card, driver's licence or international passport), a selfie, one ownership document (Land Use Charge, C of O, Deed of Assignment with Governor's Consent, or family land document; plus the owner's letter and ID if you manage the property for the owner), and the property's electricity (NEPA) bills for the last 6 months.
• Tenant information: when you book a viewing or ask for a home, information such as your occupation, reason for moving and household details. For Rentleey's tenant check, a photo of your ID, proof of income (such as payslips, bank or POS statements, or a sponsor's or guarantor's details) and the monthly income you tell us. After you move in through Rentleey: your move-in and move-out videos and photos, a copy of your tenancy agreement if you send one, your move-in and move-out dates, and what was agreed about the caution deposit.
• Representatives: for our field representatives, name, phone number and payment details needed to pay them.

Information collected automatically

• Technical information when you message us, such as message identifiers, timestamps and delivery status provided by WhatsApp.
• Basic website logs (such as IP address, browser type and pages visited) kept by our hosting provider for security.
• Our website does not use advertising or tracking cookies. It loads fonts from Google Fonts, so Google receives your IP address when you open a page.

Information from others

• Our field representatives record property details, photos and video tours when they visit a property.
• If you give us a guarantor's or sponsor's details, we may contact them to confirm they support your application. Please tell them before you share their details.
• Payment providers tell us whether a payment succeeded. We do not receive or store your full card details.

2. How we use your information

• To provide the Services: showing verified properties, connecting tenants and landlords, and arranging property visits.
• To verify tenants and properties and to help prevent fraud.
• To communicate with you about your enquiry, listing or application, including updates by WhatsApp, phone or email.
• To pay our field representatives and keep accurate financial records.
• To improve and secure our Services.
• To comply with legal and regulatory obligations.

We rely on the following lawful bases under the NDPA: performance of a contract or steps you ask us to take before entering one; your consent (for example, for identity verification); our legitimate interests in running and securing our business; and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.

We do not sell your personal data, and we do not make decisions about you based only on automated processing — a person on our team reviews every tenant application.

3. Who we share information with

• Landlords and tenants: when you apply for or list a property, we share the information needed to arrange the tenancy. We do not share a landlord's phone number with the public. Landlords are told only whether a tenant passed Rentleey's check; they never see the tenant's ID, income documents or income.
• Service providers who help us operate, such as Meta Platforms (WhatsApp Business Platform), cloud hosting and storage providers, identity verification providers and payment processors. They may only use your data to provide services to us.
• Authorities, where required by law or to protect the rights, property or safety of Rentleey, our users or others.
• A buyer or successor if our business is reorganised, merged or sold, subject to this policy.

4. International transfers

Some of our service providers, including WhatsApp and cloud hosting providers, may process data outside Nigeria. When this happens, we take steps required by the NDPA to make sure your data remains protected.

5. How long we keep information

We keep personal data only as long as needed for the purposes above. Enquiries that do not lead to a listing or tenancy are generally deleted within 24 months. Records of tenancies, payments and agreements are kept for as long as required by law (for example, for tax and accounting purposes). Property video tours may be kept while the property is listed and for a reasonable period afterwards to support caution deposit disputes. Tenant ID and income documents are seen only by Rentleey staff and are deleted 30 days after the check is decided (or 30 days after an unfinished check was last updated); we keep only the result and its date. A passed check is valid for 6 months. Move-in and move-out videos and tenancy agreement copies are shared only with the landlord of that property and Rentleey staff, and are deleted 90 days after the tenancy ends (when the caution has been settled). Landlord verification documents are seen only by Rentleey staff and are kept for 12 months after the decision (to help resolve any ownership dispute), or 30 days if verification was not finished; we keep the result afterwards.

6. How we protect information

We use reasonable technical and organisational measures to protect personal data, including access controls, encrypted connections and limiting access to staff who need it. No method of transmission or storage is completely secure, but we work to protect your information. If a breach puts your rights at risk, we will notify the Nigeria Data Protection Commission within 72 hours of becoming aware of it. If it is likely to put your rights at high risk, we will tell you immediately, including steps you can take to protect yourself, as the NDPA requires.

Rentleey will never ask you for your bank PIN, card PIN, OTP or password. If someone claiming to be from Rentleey asks for these, do not share them and report it to support@rentleey.com.

7. Your rights

Under the NDPA you have the right to:

• be informed about how your data is used;
• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• request deletion of your data;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time, without affecting earlier processing; and
• lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To use any of these rights, contact us at support@rentleey.com. We may need to confirm your identity before acting on a request.

8. How to request deletion of your data

You can ask us to delete your personal data at any time:

• By email: send a message to support@rentleey.com with the subject "Data deletion request" and the phone number you used with Rentleey.
• On WhatsApp: message +234 810 386 1850 saying "Please delete my data". Our team will confirm your request.

We will confirm receipt and complete your request within 30 days. We may keep limited information where the law requires it (for example, financial records of a completed tenancy) or to resolve an ongoing dispute, and we will tell you if this applies. Deleting your data ends your use of the Services; you can contact us again at any time.

9. Children

Our Services are for people aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date and, for significant changes, let you know through our Services.

11. Contact us

Rentleey Limited
Nigeria
Email: support@rentleey.com
WhatsApp: +234 810 386 1850