Terms of Service

Last updated: 8 October 2026

These Terms of Service ("Terms") apply to your use of the website at rentleey.com, the Rentleey WhatsApp service on +234 810 386 1850 and any related services (the "Services") provided by Rentleey Limited, a company registered in Nigeria ("Rentleey", "we", "us"). By using the Services you agree to these Terms. If you do not agree, please do not use the Services.

1. What Rentleey does

Rentleey is a rental platform that connects people looking for homes ("tenants") with property owners and their authorised representatives ("landlords"). Our field representatives inspect properties and record video tours, and we help tenants view, apply for and move into homes.

Rentleey does not own the properties listed. Unless we agree otherwise in a separate written agreement, Rentleey is not a party to the tenancy agreement between a tenant and a landlord, and each of them remains responsible for their own obligations under it.

2. Who can use the Services

You must be at least 18 years old and able to enter into a binding contract under Nigerian law. The information you give us must be true, complete and kept up to date. You are responsible for anything done through your phone number or account.

3. Landlords

• You confirm that you own the property or are legally authorised to let it, and that the property may lawfully be let.
• You confirm that the information you or our representative provide about the property (including rent, caution deposit, condition and facilities) is accurate, and you will tell us promptly if it changes or the property is no longer available.
• You allow Rentleey to visit, photograph and record video of the property, and to show those materials to prospective tenants on our Services and in our marketing.
• You set the agreement fee for your property. It is shown to tenants before they book a viewing or pay, and it is paid to you.
• You state whether the caution deposit is refundable or not refundable. This is shown to tenants before they book a viewing or pay. If it is refundable, you refund it when the tenant moves out, less any deduction for damage.
• Tenants introduced through Rentleey pay through Rentleey’s checkout, and the rent, caution and agreement fee are paid straight to your bank account. You agree not to collect these from a Rentleey tenant in cash or outside Rentleey, yourself or through a caretaker or representative.
• When you accept a tenant on WhatsApp, you agree to hand over the keys on the move-in day the tenant chooses, within 30 days of their payment. If you back out after the tenant has paid, you must refund them in full within 48 hours, and Rentleey may remove your properties from the Services.
• Rentleey may offer rewards to landlords and caretakers who use its Services, as described to them on WhatsApp.
• A caretaker who shows houses for Rentleey agrees to these Terms on WhatsApp before their first viewing, including that tenants introduced by Rentleey pay only through Rentleey and never in cash to the caretaker or the landlord, and that tenants' details are kept private.
• Before your property goes live, Rentleey verifies your identity and that you own the property or are authorised by its owner to let it. You agree that the documents you give us are genuine; false or edited documents end your use of the Services and may be reported to the authorities.
• Listing is free unless we agree otherwise in writing. Rentleey may decline, pause or remove any listing at its discretion, including where a property does not meet our standards.
• You are responsible for your decision to accept a tenant and for your obligations to that tenant under the law and the tenancy agreement.
• Any rent collection, payout schedule or rent guarantee applies only if set out in a separate written agreement signed by Rentleey. Nothing on our website, in our marketing or said by a representative creates such an obligation.

4. Tenants

• Video tours show a property's condition on the day they were recorded. Before you pay, we strongly recommend you inspect the property in person — viewings booked through Rentleey are free. Never pay anyone at the house; pay only through Rentleey’s checkout.
• When you apply for a home, you agree to provide truthful information and to complete the verification we request, including Rentleey's check of your ID and proof of income. Submitting false or edited documents ends your use of the Services. We send the payment link only after the landlord accepts you and you pass the check. A landlord may decline an application, and Rentleey does not guarantee that you will be offered any property.
• Payments are final. Before you pay, you confirm on WhatsApp that if you change your mind after paying, the money is not refunded. If the landlord cannot hand over the property, you are refunded in full: the landlord returns what they received and Rentleey returns its part.
• Your rent period starts on the day you pay, unless you and the landlord agree otherwise in writing. You choose a move-in day within 30 days of paying.
• You are responsible for your own safety when visiting properties. Visit during the day and, where possible, with someone you trust.

5. Fees, payments and refunds

• Any fee payable to Rentleey (currently the tenant service fee) will be shown to you clearly before you are asked to pay it.
• When a tenant pays through Rentleey’s checkout, the rent, caution deposit and the agreement fee set by the landlord are paid directly to the landlord’s bank account through our payment provider. Rentleey keeps only its service fee.
• Payments are processed by licensed third-party payment providers. We do not store your full card details.
• Unless we state that a fee is refundable, it is non-refundable once the service it pays for has been provided (for example, once your verification has been carried out or the property video has been approved).
• If you believe you were charged in error, contact support@rentleey.com within 14 days. Approved refunds are paid to the original payment method.
• Rent and caution deposits are paid as set out in the tenancy agreement. Where Rentleey does not hold a caution deposit, the landlord alone is responsible for returning it in line with the tenancy agreement and the law. Move-in and move-out videos are provided to help resolve disputes, not as a guarantee of any refund.
• After a tenant pays through Rentleey, the tenant records a move-in video on WhatsApp and Rentleey sends it to the landlord. If the landlord does not raise a problem within 48 hours, the video is treated as the agreed record of the property's condition at move-in. At move-out, the landlord decides any deduction from the caution deposit by comparing the move-in and move-out videos, and the tenant may agree or dispute it; Rentleey helps both sides but does not decide or pay the refund.

6. Field representatives

Rentleey field representatives inspect properties, record video tours and help landlords list. They may not accept cash, collect rent or deposits, change prices, or make promises on Rentleey's behalf beyond these Terms. A promise not confirmed in writing by Rentleey is not binding on Rentleey.

7. Acceptable use

You agree not to:

• give false or misleading information, list a property you are not authorised to let, or pretend to be someone else;
• use the Services for any unlawful, fraudulent or harmful purpose, including scams or requesting payments outside official channels;
• harass, threaten or abuse our staff, representatives or other users;
• arrange a tenancy with a person you met through Rentleey in order to avoid fees you have agreed to pay Rentleey;
• copy, scrape or reuse our listings, photos or videos without our written permission; or
• interfere with, overload or try to gain unauthorised access to the Services.

We may suspend or end your access to the Services, and report unlawful activity to the authorities, if you break these Terms.

8. Content and intellectual property

The Rentleey name, logo, website and all photos, videos and other content we create are owned by or licensed to Rentleey Limited. You may view them for your personal use when looking for a home or managing your listing. When you send us content (such as photos, videos, voice notes or documents), you confirm you have the right to share it and give Rentleey a free, non-exclusive licence to use it to provide and promote the Services.

9. Third-party services

The Services rely on third parties, including the WhatsApp Business Platform provided by Meta, payment providers and identity-verification providers. Your use of those services is also governed by their own terms. Rentleey is not responsible for their availability or for message, data or network charges from your mobile provider.

10. No guarantee

We work hard to verify properties and users, but verification reduces risk; it does not remove it. To the extent permitted by law, the Services are provided "as is" and "as available". We do not guarantee that any listing is free from error, that any property will be let or any tenant found, that any tenant or landlord will perform their obligations, or that the Services will be uninterrupted.

11. Limitation of liability

To the extent permitted by law, Rentleey, its directors, staff and representatives will not be liable for any indirect or consequential loss, loss of profit or rent, or for any loss arising from the acts or omissions of tenants, landlords or other third parties, including damage to property, non-payment of rent or failure to return a deposit. Our total liability to you in connection with the Services is limited to the fees you paid to Rentleey in the six months before the claim arose. Nothing in these Terms limits any liability that cannot be limited under Nigerian law.

12. Indemnity

You agree to compensate Rentleey for any claims, losses, fines and reasonable legal costs that arise because you broke these Terms, gave false information, listed a property you were not authorised to let, or acted unlawfully in connection with the Services.

13. Ending your use of the Services

You can stop using the Services at any time and ask us to delete your data as described in our Privacy Policy. We may suspend or end the Services, or your access to them, at any time, including if we reasonably suspect fraud or a breach of these Terms. Sections that by their nature should continue (including fees owed and Sections 10, 11, 12 and 16) continue after your use ends.

14. Events outside our control

Rentleey is not responsible for delays or failures caused by events beyond our reasonable control, including outages of WhatsApp or payment providers, network failures, strikes, civil unrest, natural disasters or government action.

15. Communications

By contacting us on WhatsApp, by email or through the website, you agree that we may contact you about your enquiry, listing or application through those channels. You can ask us to stop at any time, but we may still send messages needed to complete a transaction you started.

16. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, contact support@rentleey.com first; we will try to resolve it within 30 days. If it is not resolved, either party may refer the dispute to mediation before going to court. The courts of the Federal Republic of Nigeria have jurisdiction over any dispute that is not resolved this way. Nothing here limits your rights under the Federal Competition and Consumer Protection Act or other consumer protection laws.

17. General

• Changes: we may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date; if you continue to use the Services after a change, you accept it.
• Whole agreement: these Terms, our Privacy Policy and any separate written agreement you sign with Rentleey are the whole agreement between you and Rentleey about the Services.
• Severability: if any part of these Terms is found invalid, the rest remains in force.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms to another company, for example if our business is reorganised or sold. You may not transfer yours without our written consent.

18. Contact us

Rentleey Limited
Nigeria
Email: support@rentleey.com
WhatsApp: +234 810 386 1850